Gerrit Van Klaveren

Gerrit Van Klaveren
Product Manager / Developer

Gerrit.VanKlaveren@Gmail.com

425-923-8819

Seattle, WA

GerritVK.com


Skills & Expertise

Product Manager

Developer

Work Experince

Dell Technologies, Service Delivery Sr Analyst: Part of a Product Management team that tested and integrated new client hardware into a Fortune 100 company portfolio. Managed the lab environment for all 100+ enterprise standard client configurations. Act as the third-tier escalation path for over 225 break-fix technicians across the world.
April 2015 - Present
  • Product Manager for factory rugged laptops and tablets.
  • Created process documents for lab testing and validation.
  • Setup three node server cluster and storage array for team operations.
  • Developed support tools for Break-fix Technician used across the enterprise.
  • Created lab automation scripts.
Dell Technologies, Client Field Tech Svc Analyst: I setup an IT Service Center, where I lead a small team of break-fix technicians to perform hardware/software repairs, loan equipment and setup corporate phones.
June 2013 - April 2015
  • Lead my team to be the top IT Service Center in customer satisfaction and data quality
  • Performed onboarding and trained new technicians.
  • Developed software to assist in day to day tasks for my team.
Dell Technologies, Client Field Tech Svc Sr. Asc: Performed deskside software and hardware support for ~10,000 client devices. I was one of the top performing break-fix technicians.
June 2009 – June 2013
  • Exceeded Management expectations on Ticket closer count.
  • Exceeded customer SLA.
  • Received high accolades from customer support surveys.

Education

Bachelors of Science, Software Development
Western governors University
August 2014 - September 2015 (Withdrawn in good standing)

Associate of Technical Arts, Network Technology
Edmonds Community College
September 2008 - 2011


Achievements

Certificates

  • CompTIA: Security+
  • CompTIA: Network+
  • CompTIA: A+
  • AccessData: Certified Examiner

Awards

  • Micheal Dell Award: 2014
  • Deans List: 2009
  • National Technical Honor Society: 2008
  • Career & Technical Education Student of the Year: 2008
  • Student of the Year Marysville Business Education Department: 2008
  • Leadership Award: 2007
  • Student of Excellence Award in Computer Technology: 2007
  • Student of Excellence Award: 2007