Gerrit Van Klaveren
Solutions Architect
About
Experienced Solutions Architect with a strong background in enterprise automation, infrastructure, and cloud technologies. Proven ability to lead cross-functional teams, design scalable solutions, and align technical strategy with business goals. Skilled in DevOps, Kubernetes, AWS, Azure, and enterprise architecture frameworks like TOGAF. Known for delivering measurable impact through automation, efficiency, and strategic thinking. Let's connect!
Experience
Automation Solutions Architect/ Product Owner
Dell Technologies
June 2020 – Present
- Led a team of 20 developers and Scrum Masters delivering automation across 17 global towers, achieving profitability within 24 months.
- Architected 1.5 scalable automation products per month, resulting in savings of approximately 1,400+ manual hours per product annually (84% full-time employee reduction).
- Launched a self-service infrastructure portal adopted enterprise-wide, accelerating governance and provisioning of infrastructure resources.
- Translated business needs into actionable architecture and backlogs while aligning with governance and compliance standards.
- Mentored developers on automation strategy and execution, fostering growth and delivery consistency.
Service Delivery Engineer 2 / Product Manager
Dell Technologies
April 2015 – June 2020
- Managed 120+ hardware configurations; escalated support for 225+ field techs globally.
- Developed tools and processes for direct-ship fulfillment from Dell factory to end-users, saving millions in logistics and labor.
Client Field Technical Service Specialist / Team lead
Dell Technologies
July 2013 – April 2015
- Built and led top-performing IT Service Center (#1 in volume and customer satisfaction across 25+ sites).
- Created custom tools to streamline processes and reduce technician workload.
Client Field Technical Service Sr. Associate
Dell Technologies
April 2009 –July 2013
- Progressed from deskside support to top-ranked technician for ~10,000 client devices; recognized for exceeding SLAs and service expectations.
Education
Western Governors University
BS, Cloud and Systems Administration
July 2020
Edmonds College
ATA, Network Administration
June 2011
Skill
Cloud & Infrastructure
AWS
Azure
VMware (vCenter, ESXi, vSAN)
Proxmox
Kubernetes
Docker
Grafana
Prometheus
DevOps & Automation
ServiceNow Development & Administration
VMware (vRealize Automation)
CI/CD Pipelines
Automation Scripting
Programming & Frameworks
TypeScript
Powershell
Svelte
React
GraphQL
RabbitMQ
PostgreSQL
TailwindCSS
Architecture & Design
C4 Model
UML
Arc42
Req42
TOGAF
Zachman Framework
Project & Workflow Tools
Azure DevOps
Jira
Agile/Scrum
ITIL Foundations