Lead a team of Developers and Site Reliability Engineers to automate solutions to reduce the level of effort across the services towers of a fortune 100 company.
Part of a Product Management team that tested and integrated new client hardware into a Fortune 100 company portfolio. Managed the lab environment for all 100+ enterprise standard client configurations. Act as the third-tier escalation path for over 225 break-fix technicians across the world.
I setup an IT Service Center, where I lead a small team of break-fix technicians to perform hardware and software repairs, loan equipment and setup corporate phones.
Performed deskside software and hardware support for ~10,000 client devices. I was one of the top performing break-fix technicians.
Western Governors University
Edmond's Community College
A platform pack is a collection of driver CABs for multiple device models. I built an automated way to create these cabs and for easy testing and integration. This tool saved hundreds of hours each year by reducing rework and toil.
Public facing marketing website for a local wholesale nursery, where authorized users can create online orders, and view plant availability. The backend provides staff the ability to manage users, orders and Inventory.
ThumbTAC is a tool provided to Dell Technicians that contains all the required utilities to perform their day to day tasks. The core feature of this application was to address the need to keep the utilities up to date. Without this tool service accounts would be locked out preventing re-imaging.