Gerrit Van Klaveren
Automation Architect
425-923-8819
gerrit.vanklaveren@gmail.com
GerritVK.com
Resume
Work History
TBD
06/2020
Automation Architect - 06/2020
Dell Technologies
Lead a team of Developers and Site Reliability Engineers to automate solutions to reduce the level of effort across the services towers of a fortune 100 company.
- Architected automation solutions that align to the overall enterprise architecture.
- Created a framework for automation projects to rapidly deliver value to the business.
- Utilized my strong interpersonal skills to drive interaction with customers for requirement gathering and implementation.
- Mentored developers and SREs in automation strategy and technical implementation.
04/2015
Service Delivery Engineer 2 - 04/2015
Dell Technologies
Part of a Product Management team that tested and integrated new client hardware into a Fortune 100 company portfolio. Managed the lab environment for all 100+ enterprise standard client configurations. Act as the third-tier escalation path for over 225 break-fix technicians across the world.
- Created automation scripts that reduced toil across the the account.
- Developed support tools for Break-fix Technician used across the enterprise.
- Setup and maintained a high availability cluster enabling multiple teams to conduct normal business operations.
- Architected and developed a solution for the business to deploy secure client device from the factory.
- Product Manager for factory rugged laptops and tablets.
- Created process documents for lab testing and validation.
- Provided tier 3 technical support to ~250 technicians around the globe.
06/2013
Client Field Tech Svc Analyst - 06/2013
Dell Technologies
I setup an IT Service Center, where I lead a small team of break-fix technicians to perform hardware and software repairs, loan equipment and setup corporate phones.
- Lead my team to be the top IT Service Center in customer satisfaction and data quality.
- Performed onboarding and trained new technicians.
- Developed software to assist in day to day tasks for my team.
06/2009
Client Field Tech Svc Sr. Asc - 06/2009
Dell Technologies
Performed deskside software and hardware support for ~10,000 client devices. I was one of the top performing break-fix technicians.
- Exceeded Management expectations on Ticket closer count.
- Exceeded customer SLA.
- Received high accolades from customer support surveys.
Education
B.S. Cloud and Systems Administration
06/2020
Western Governors University
A.T.A. Network Technology
03/2011
Edmond's Community College
Certificates
Technology
NodeRed
Ubuntu
Docker
Python
vCenter
MogoDB
Materiel UI
Proxmox
Microsoft Azure
Node.JS
GIT
TailwindCSS
Kubernetes
PHP
CakePHP
vRealize
GraphQL
Javascript
Amazon AWS
HTML
Rancher
Grafana
Powershell
React
TypeScript
Electron
Next.JS
Ansible
CSS
Portfolio
PlatformPack-Build
A platform pack is a collection of driver CABs for multiple device models. I built an automated way to create these cabs and for easy testing and integration. This tool saved hundreds of hours each year by reducing rework and toil.
Technology Used
Powershell
Van Klaveren's Nursery - Website
Public facing marketing website for a local wholesale nursery, where authorized users can create online orders, and view plant availability. The backend provides staff the ability to manage users, orders and Inventory.
Technology Used
PHP
CakePHP
HTML
CSS
ThumbTAC
ThumbTAC is a tool provided to Dell Technicians that contains all the required utilities to perform their day to day tasks. The core feature of this application was to address the need to keep the utilities up to date. Without this tool service accounts would be locked out preventing re-imaging.
Technology Used
Electron
React
HTML
CSS
Javascript