Gerrit Van Klaveren
Solution Architect/Board Chair
About
Technology leader with 16 years of progressive experience driving enterprise-scale transformation at Dell Technologies. Proven ability to translate business strategy into technology roadmaps, establish governance frameworks, and lead cross-functional teams through complex modernization initiatives. As board chair of a 40-year family business, brings enterprise discipline to drive organizational change and data-driven decision-making. Let's connect!
Experience
Board Chair
Van Klaveren's Nursery
2018 – Present
- Lead board of directors for 40-year-old family-owned wholesale nursery with 18 employees. Bring enterprise governance practices to traditionally-run operation.
- Instituted monthly executive reviews of financials and departmental performance; driving shift toward data-driven decision-making.
Automation Solutions Architect / Product Owner
Dell Technologies
June 2020 – Present
- Define and execute automation strategy across 17 global service delivery towers, aligning technical capabilities with business objectives and establishing standardized reference architectures.
- Architected and delivered enterprise self-service portal in ServiceNow for private cloud provisioning (VMs, containers, Kubernetes clusters, S3 storage).
- Lead prioritization and roadmap planning for automation portfolio, translating business requirements into architectural decisions and actionable backlogs.
- Direct a team of 20 developers and Scrum Masters, driving delivery of 1.5 scalable products monthly with demonstrated ROI (84% FTE reduction, ~1,400 hours saved per product annually).
- Designed next-generation infrastructure portal to provide single pane of glass for application/server CMDB, ITSM, cost visibility, and day-2 operations.
- Mentor engineering teams on architecture principles, design patterns, and strategic thinking—building organizational capability beyond individual deliverables.
Service Delivery Engineer 2 / Product Manager
Dell Technologies
April 2015 – June 2020
- Architected direct-ship fulfillment solution enabling Dell factory-to-end-user delivery, eliminating intermediate logistics and generating millions in annual savings.
- Served as escalation point and technical authority for 225+ field technicians globally, managing 120+ hardware configurations.
- Identified systemic inefficiencies and designed tooling and workflows that became standard operating procedures across service delivery.
Client Field Technical Service Specialist / Team Lead
Dell Technologies
July 2013 – April 2015
- Built and led IT Service Center ranked #1 in volume and customer satisfaction across 25+ nationwide sites.
- Created custom diagnostic and workflow tools to reduce technician workload and standardize service delivery.
Client Field Technical Service Sr. Associate
Dell Technologies
April 2009 – July 2013
- Progressed from deskside support to top-ranked technician supporting ~10,000 client devices; recognized for consistently exceeding SLAs.
Education
Western Governors University
MBA, IT Management
December 2025
Western Governors University
BS, Cloud and Systems Administration
July 2020
Edmonds College
ATA, Network Administration
June 2011
Skill
Architecture & Modeling
C4 Model
UML
Arc42
Req42
TOGAF
Zachman Framework
Cloud & Infrastructure
AWS
Azure
VMware (vCenter, ESXi, vSAN, vRealize Automation)
Kubernetes
Docker
Platform & DevOps
ServiceNow Development & Administration
CI/CD Pipelines
Grafana
Prometheus
Proxmox
Development
TypeScript
PowerShell
Svelte
React
GraphQL
PostgreSQL
RabbitMQ
Delivery & Governance
Azure DevOps
Jira
Agile/Scrum
ITIL Foundations